Support

1. Quick contact

StageDeck is still in prelaunch. Online support intake will open with the first supported release channel.

Online support intake is being prepared for launch and is not accepting requests yet.

2. Getting started

1. Install the mobile app and macOS companion from their configured release channel.
2. Connect the mobile device and Mac to the same local network.
3. Open StageDeck on both devices and select the Mac from discovered devices.
4. Confirm the pairing code on both devices before sending commands.
5. Keep a keyboard or other fallback control method available for live work.

If a platform is marked Coming soon, its download is not available yet. Do not use the platform page URL as an installer link.

3. Common issues

Mac does not appear in discovered devices

• Confirm both devices are on the same Wi-Fi or local network segment.
• Verify that StageDeck is running in the macOS menu bar.
• Allow Local Network access and check firewall settings for StageDeck.
• Restart discovery on both devices after changing network permissions.

Commands are not triggering on macOS

• Grant StageDeck Accessibility permission in macOS Privacy & Security settings.
• Restart the macOS companion after granting or changing the permission.
• Confirm the paired Mac is the intended target before sending a live command.

Frequent disconnects

• Check Wi-Fi stability, signal quality, and network transitions.
• Keep both devices awake and on the same network during a session.
• Re-pair only after confirming that the existing trust state is no longer valid.

4. Launch updates

During prelaunch, the website may show a launch-updates form. Submitting it sends the email address and selected platform to the configured StageDeck updates mailbox through Resend so we can contact you about release access. It does not create an app account and does not send an automated confirmation email.

Launch-update and support intake are both closed during prelaunch.

5. Subscription help

This website does not process purchases. If a platform offers a subscription or introductory offer, the applicable app store and in-app purchase screen show the current price, billing period, renewal terms, and eligibility before purchase. A trial is not guaranteed for every account or platform.

• Use the platform store account that made the purchase.
• Use “Restore Purchases” in the app after reinstalling or changing devices.
• Manage or cancel renewals through Apple App Store or Google Play settings.
• Contact the store for refunds or store-account billing issues.

6. Version and policy information

Supported product surfaces: iOS, Android, and the macOS companion app.

Last updated: August 29, 2026

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